Shipping & Delivery Policy

Shipping & Delivery Policy

This policy explains how CATVIndia processes, ships, and delivers orders placed on www.catvindia.com. By placing an order, you agree to this Shipping & Delivery Policy.

Order Processing

Most orders are processed and packed within 24–48 business hours after payment confirmation or order confirmation.

Orders may take longer to process in cases such as:

  • Product is temporarily out of stock

  • Additional payment, address, or fraud verification is required

  • High order volume, holidays, weather disruption, or courier delays

  • A special-order or made-to-order product

If there is a significant delay because a product is unavailable, we will contact you with available options. If we are unable to fulfil a prepaid order, we will issue a full refund.

Shipping Partners

We use registered and reputed courier/logistics partners, including Delhivery, Ecom Express, Ekart, Xpressbees, India Post Speed Post, and other available courier services.

The courier partner and shipping mode may be selected based on the delivery location, product size/weight, service availability, and the shipping option selected at checkout.

Tracking Your Order

Once your order is dispatched, tracking details will be sent to your registered email address.

Tracking updates are provided by the courier company. Sometimes a tracking link may take 24–48 hours after dispatch to show the first movement.

Estimated Delivery Time

Delivery time starts after the order is dispatched.

  • Metro cities: Usually 3–4 business days

  • Most other locations: Usually 5–7 business days

  • Remote areas, surface courier, or India Post deliveries: May take 7–10 business days

  • Heavy products or remote locations: May take up to 10–20 days

These are estimated delivery timelines, not guaranteed delivery dates. Actual delivery may be affected by product availability, location, weather, local restrictions, courier delays, holidays, or other circumstances outside our control.

Shipping Charges

Shipping charges depend on the product, order quantity, weight, dimensions, delivery location, and courier service.

  • Shipping charges start from ₹59 for eligible lightweight orders.

  • The final shipping charge is shown clearly at checkout before you complete payment.

  • Shipping charges may include packing, handling, and logistics costs.

Correct Delivery Address

Please enter the complete delivery address, correct PIN code, and working mobile number carefully while placing your order.

If you need to change the address, contact us immediately at sales@catvindia.com. We can change the address only if the order has not been dispatched.

CATVIndia cannot be responsible for delivery failure, delay, or loss caused by an incorrect or incomplete address, incorrect PIN code, unavailable recipient, or incorrect contact number provided by the customer.

If the courier confirms delivery to the address submitted with the order, a refund may not be possible. However, we will assist you in checking the delivery details with the courier.

If Your Order Is Delivered to the Wrong Address

If the courier delivers your order to a different address due to a verified CATVIndia or courier error, please contact us as soon as possible at sales@catvindia.com with your order number.

We will investigate the issue with the courier partner and provide an appropriate solution, such as a replacement or refund, where applicable.

Wrong, Damaged, Open, or Incomplete Parcel

Please check the parcel carefully at the time of delivery.

If the parcel is visibly damaged, opened, tampered with, or broken, please refuse delivery and inform us immediately.

If you receive a wrong, damaged, incomplete, or defective product, please contact us within 48 hours of delivery at sales@catvindia.com with:

  • Your order number

  • Clear photos or a short video of the parcel and product

  • A brief explanation of the issue

For wrong-product claims, an unboxing video may be requested where needed for verification.

Please keep the original packaging, invoice, and all accessories until the issue is resolved. Eligible cases will be handled under our Return, Replacement & Refund Policy.

Undelivered Orders

If your order is not delivered within the estimated delivery time, please email sales@catvindia.com with your order number.

We will check with the courier partner and update you. Please report an undelivered-order concern within 20 days from the shipment date, as courier tracking and proof-of-delivery information may not remain available after that period.

Support

For shipping, delivery, tracking, or order-related questions, contact:

CATVIndia Support
Email: sales@catvindia.com

For returns, replacements, and refunds, please read our Return, Replacement & Refund Policy.