Privacy Policy

Last updated: 26/09/2026

CATVIndia.com is operated by SHIVRETAILS. In this Privacy Policy, “CATVIndia”, “we”, “us”, and “our” mean CATVIndia.com / SHIVRETAILS.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you when you use www.catvindia.com, create an account, place an order, or contact us.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website or place an order:

  • Name
  • Email address
  • Mobile number
  • Billing and delivery address
  • PIN code
  • Order details, product details, and transaction reference number
  • Account login details, if you create an account
  • Messages, emails, reviews, support requests, and return or replacement details
  • Device, browser, IP address, cookies, and website usage information

Payments are processed through secure third-party payment gateways. We do not store your complete debit card, credit card, UPI PIN, or banking password details.

2. How We Use Your Information

We use your personal information to:

  • Process, confirm, and deliver your orders
  • Send order, payment, delivery, tracking, return, replacement, and refund updates
  • Provide customer support
  • Verify payments and prevent fraud or misuse
  • Maintain your account, if you create one
  • Improve our website, products, services, and customer experience
  • Meet legal, tax, accounting, and regulatory requirements
  • Send product offers, updates, or promotional messages where permitted by law or where you have chosen to receive them

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting us.

3. Sharing of Information

We share only the information needed to operate our business and complete your order.

Your information may be shared with:

  • Courier and logistics partners for shipping and delivery
  • Payment gateways and banking partners for payment processing and refunds
  • Website hosting, technical support, email, SMS, analytics, and security service providers
  • Manufacturers or authorised service centres where needed for warranty or service support
  • Government authorities, regulators, courts, or law-enforcement agencies when required by applicable law or a valid legal request

We do not sell your personal information to third parties.

4. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to keep the website working properly, remember your preferences and shopping cart, understand website traffic, and improve our website.

If we use services such as Google Analytics, Google Ads, Meta, Amazon Ads, or other advertising and analytics providers, they may collect limited device, browser, cookie, and website usage information according to their own privacy policies.

You can control or block cookies through your browser settings. Please note that blocking essential cookies may affect website features such as login or checkout.

5. Data Security

We take reasonable technical, organisational, and administrative steps to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Please keep your account password confidential and do not share OTPs, UPI PINs, card details, or passwords with anyone.

6. Data Retention

We keep your personal information only for as long as needed for order fulfilment, customer support, warranty, tax, accounting, fraud prevention, legal compliance, and dispute resolution.

When information is no longer required, we will delete it or securely anonymise it, subject to legal record-retention requirements.

7. Your Choices and Rights

Subject to applicable law, you may contact us to:

  • Request a summary of personal information we hold about you
  • Request correction or update of inaccurate information
  • Request deletion of information that is no longer required
  • Withdraw consent for promotional communications
  • Raise a privacy concern or complaint

To update basic account information, you may also log in to your CATVIndia account.

8. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

9. Third-Party Links

Our website may contain links to third-party websites, manufacturers, payment services, courier services, or social-media platforms. These websites and services have their own privacy policies. CATVIndia is not responsible for their privacy practices or content.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The updated version will be posted on this page with a revised “Last updated” date.

11. Contact and Grievance Details

For privacy questions, requests, or complaints, please contact:

Privacy / Grievance Contact
CATVIndia / SHIVRETAILS
Email: sales@catvindia.com
Address: [Add full business address]
Phone: [Add phone number, if available]