Last updated: 26/09/2026

Welcome to CATVIndia.com. Please read these Terms & Conditions carefully before using our website or placing an order.

By accessing, registering on, or purchasing from this website, you agree to these Terms & Conditions, our Privacy Policy, Shipping & Delivery Policy, and Return, Replacement & Refund Policy. If you do not agree, please do not use this website or place an order.

1. About CATVIndia

CATVIndia.com is an e-commerce website operated by shivretails, a proprietorship registered under the laws of India.

In these Terms:

• “CATVIndia”, “we”, “us”, and “our” mean CATVIndia.com / SHIVRETAILS.

• “You”, “your”, and “customer” mean anyone using this website or purchasing products from it.

• “Website” means www.catvindia.com.

2. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

• Provide false, incomplete, or misleading information.

• Use another person’s account without permission.

• Attempt to damage, interfere with, or gain unauthorised access to the website, accounts, payment systems, or data.

• Use products purchased from CATVIndia for any illegal, unauthorised, or harmful activity.

• Violate any applicable law, copyright, broadcaster, subscription, or intellectual-property right.

We may suspend or cancel an account or order if we reasonably believe that there is fraud, misuse, unlawful activity, or a breach of these Terms.

3. Products and Product Information

We make reasonable efforts to show accurate product descriptions, specifications, images, prices, and availability.

However:

• Product images may be for illustration only. Actual colour, packaging, accessories, and appearance may vary slightly.

• Please check the product description and compatibility details before ordering.

• Product availability may change without notice.

• We may correct accidental errors in product information, pricing, offers, or stock availability.

If a product is unavailable or an error is found after you place an order, we may cancel the order and will inform you. For prepaid cancelled orders, the paid amount will be refunded.

4. Compatibility and Installation

Please confirm that a product is compatible with your device, television, set-top box, network, antenna system, or other equipment before placing an order.

Unless clearly stated on the product page, installation, configuration, and compatibility with third-party devices or services are the customer’s responsibility.

If you need help before ordering, please contact us at sales@catvindia.com.

5. Pricing and Payments

All prices are shown in Indian Rupees (₹), unless stated otherwise.

• Prices, offers, and availability may change without prior notice.

• Applicable shipping charges are shown at checkout before payment.

• We may cancel an order if there is a clear pricing, technical, or listing error.

• Payment is processed through available payment methods shown during checkout.

For Cash on Delivery orders, additional conditions or order-value limits may apply. These will be shown at checkout or communicated before dispatch.

6. Orders and Acceptance

Placing an order does not automatically mean that it has been accepted.

An order is accepted when it is confirmed and dispatched by CATVIndia. We may refuse or cancel an order for reasons including:

• Product is unavailable or temporarily out of stock

• Incorrect price or product information

• Payment verification issue

• Incorrect or incomplete address

• Non-serviceable delivery location

• Suspected fraud or misuse

• Quantity restrictions

If a prepaid order is cancelled by us, the full paid amount will be refunded according to our Refund Policy.

7. Shipping, Delivery, Returns and Refunds

Shipping and delivery are governed by our Shipping & Delivery Policy.

Returns, replacements, cancellations, and refunds are governed by our Return, Replacement & Refund Policy.

Please read these policies before placing an order.

8. Warranty and Service

Warranty terms, where applicable, are mentioned on the relevant product page or supplied by the product manufacturer.

Warranty does not normally cover damage caused by:

• Physical damage, liquid damage, burns, or power fluctuation

• Incorrect installation or improper use

• Unauthorised repair, modification, or alteration

• Use contrary to the product instructions

• Normal wear and tear

This section does not limit any rights available to you under applicable Indian law.

9. User Account and Security

If you create an account, you are responsible for keeping your login credentials confidential.

Please inform us immediately if you believe your account has been accessed without permission. You are responsible for activity carried out through your account until you notify us of unauthorised use.

We may suspend or close accounts that are used fraudulently, unlawfully, or in breach of these Terms.

10. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, courier services, manufacturers, or service providers.

These third parties operate independently. CATVIndia is not responsible for their content, availability, policies, or services. Their own terms and privacy policies may apply.

11. Intellectual Property

The CATVIndia name, logo, website design, text, graphics, product content, and other website material belong to CATVIndia or their respective owners.

You may not copy, reproduce, modify, distribute, or use website content for commercial purposes without prior written permission.

12. Limitation of Liability

To the extent permitted by law, CATVIndia will not be responsible for indirect, incidental, or consequential loss arising from use of the website or a product.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including rights available to consumers under Indian law.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will be published on this page with the updated date.

Changes will apply to future use of the website and future orders. Your continued use of the website after an update means you accept the revised Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of India.

Any dispute will be subject to the applicable courts and consumer-dispute resolution mechanisms in India. Nothing in these Terms limits a consumer’s rights under applicable law.

15. Contact Us

For questions about these Terms, orders, products, or support, contact:

CATVIndia Support
Email: sales@catvindia.com
Website: www.catvindia.com

You can also read our FAQs, Shipping & Delivery Policy, and Return, Replacement & Refund Policy for more information.