Return, Replacement & Refund Policy

Easy Return for Eligible Orders

We want you to shop with confidence. If your product is delivered damaged, defective, incomplete, or different from what you ordered, we will help with a replacement, exchange, or refund after verification.

Please contact us within 48 hours of delivery at sales@catvindia.com with:

  • Your order number

  • Clear photos or a short video of the product and package

  • A brief description of the issue

Please keep the original box, accessories, invoice, and packaging until your request is resolved.

Cancellation Policy

Before Dispatch

You may request cancellation within 24 hours of placing the order, as long as the order has not been processed or dispatched.

If the cancellation is approved, prepaid orders will receive a full refund.

After Dispatch

Orders normally cannot be cancelled after they have been handed over to the courier. However, if the product is delivered damaged, defective, incomplete, or incorrect, you may request a replacement, exchange, or refund under this policy.

CATVIndia may cancel an order due to stock unavailability, pricing or listing errors, payment/fraud verification, incomplete address details, non-serviceable location, or quantity restrictions. If a prepaid order is cancelled by us, the full paid amount will be refunded.

For Cash on Delivery, only one order below ₹2,000 may be accepted at a time. We may cancel orders that do not meet this condition.

Damaged, Defective, Wrong or Incomplete Product

If you receive a damaged parcel, open parcel, wrong item, missing item, or a product that does not work on arrival:

  • Please report it within 48 hours of delivery.

  • Do not use, install, alter, or damage the product further.

  • Keep all original packaging and accessories.

  • We may ask for photos/videos to verify the issue.

After approval, we will provide an RMA number and return instructions.

Where return pickup is available, we will arrange it. If pickup is not available in your area, we will guide you to send the product by courier. For an approved damaged, defective, incomplete, or wrong-product claim, reasonable return courier charges will be reimbursed or adjusted.

After receiving and checking the returned product, we will arrange a replacement, exchange, or refund as applicable.

Dead on Arrival (DOA)

A product is considered DOA if it has a manufacturing defect or does not work when first received.

Please report a DOA issue within 48 hours of delivery for faster verification and replacement support. If reported later, the product will be handled according to the warranty mentioned on its product page.

Exchange for Another Product

If you wish to exchange an unused product for another item:

  • Inform us within 15 days of delivery.

  • The item must be unused and in the same condition in which it was received.

  • The original box, accessories, manuals, invoice, and packaging must be included.

  • You must provide the CATVIndia order number or proof of purchase.

  • Return courier charges and shipping/packing charges for the exchanged product will be paid by the customer.

  • Exchange is subject to product condition and stock availability.

Items that are non-warranty products, such as LNBs, splitters, switches, brackets, and plastic shelves, can be reported for manufacturing defects or DOA within 48 hours of delivery.

When a Return May Not Be Accepted

We may not accept a return or exchange if:

  • The item has been used, installed, physically damaged, modified, or repaired by an unauthorised person.

  • Original packaging, accessories, or proof of purchase are missing.

  • The issue is caused by incorrect installation, misuse, or use contrary to the product instructions.

  • The return request is for a change of mind after the product has been used or installed.

  • The product is returned without prior approval or without an RMA number.

This does not affect any applicable product warranty or rights available under Indian law.

Refund Policy

Approved refunds are sent to the original purchaser.

  • Prepaid orders: Refunds are made to the original payment method.

  • Cash on Delivery orders: Approved refunds are made to the original buyer’s verified UPI ID or bank account. Refunds cannot be sent to another person’s account.

We initiate approved refunds within 5–7 working days after the returned product is received and verified. Depending on your bank or payment provider, the amount may take up to 7–15 working days to appear in your account.

Undelivered Orders

If your order is not delivered within the estimated delivery time, please contact us at sales@catvindia.com with your order number. We will check with the courier partner and provide an update.

Please report a delivery issue within 20 days from the shipment date, as courier tracking and proof-of-delivery information may not be available after that period.

Damaged or Open Parcel at Delivery

Please check the parcel before accepting delivery.

If the parcel looks damaged, broken, tampered with, or opened, please refuse the delivery and inform us immediately at sales@catvindia.com.

Contact Us

For return, replacement, exchange, refund, or warranty support, contact:

CATVIndia Support
Email: sales@catvindia.com

For shipping timelines, please read our Shipping and Delivery Policy.